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Books by Matthew Dixon

Matt Dixon is the head of the CEB Customer Services and Financial Services Group in Arlington, VA. He is a keynote speaker and guest advisor to corporate leadership teams around the world on topics ranging from sales and marketing effectiveness to customer service and differentiation of customer experience. The author is Ph.D. from the Graduate School of Public and International Affairs at the University of Pittsburgh, as well as a B.A. in International Studies from Mount Saint Mary's University in Emmitsburg, Maryland. Matthew Dixon is the co-author of The Challenger Sale and leader of the CEB group.

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Book cover of The Challenger Sale by Matthew Dixon — critical summary review on 12min

The Challenger Sale

Matthew Dixon

The idea that a seller is a charismatic, stylish guy who does everything to please the customer has lasted for a long time. This argument is destroyed in this book which is one of our favorites in the sales category at 12min. Authors Matthew Dixon and Brent Adamson explain that the modern seller achieves success in a very different way from what the popular imaginary tells us. "The Challenging Sale," explores the characteristics of an effective salesperson: do not be afraid to take control and close sales through teaching instead of persuasion. The authors have done a survey of about 6000 sales professionals and have concluded that effective seller is a challenging. With this reading, you will quickly learn how to become a challenger and turn your team members into challengers as well. Shall we go?

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