Books by Joey Coleman
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The most popular books by Joey Coleman on 12min
Never Lose a Customer Again
Joey Coleman
At the heart of this book is Coleman’s eight-phase customer journey framework, which provides a step-by-step process to craft a seamless, engaging, and memorable experience for customers. These phases guide businesses in creating emotional connections with customers, ensuring they feel valued and supported at every stage. Coleman’s approach is grounded in empathy, personalization, and proactive communication, encouraging businesses to view their interactions through the customer’s eyes.
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