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This microbook is a summary/original review based on the book:
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Publisher: Rosenfeld Media
We've all had bad experiences when using banks, insurers, and telephone companies services, haven't we? We often feel bad and lose patience with these services. But how to solve this problem? Service design has emerged as a way to design user-oriented services, seeking to find the best way to meet customer needs. One of the goals of service design is to design services that have the same appeal as the products we love. In "Service Design: From insight to implementation," the authors show us the best practices and tips for designing champions services. We live in the information and service age and learning how to design better services is a growing need in any organization. If you want to learn a little more about this, don't miss this microbook!
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