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Matt Dixon is the head of the CEB Customer Services and Financial Services Group in Arlington, VA. He is a keynote speaker and guest advisor to corporate leadership teams around the world on topics ranging from sales and marketing effectiveness to customer service and differentiation of customer experience. The author is Ph.D. from the Graduate School of Public and International Affairs at the University of Pittsburgh, as well as a B.A. in International Studies from Mount Saint Mary's University in Emmitsburg, Maryland. Matthew Dixon is the co-author of The Challenger Sale and leader of the CEB group.
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