The Ultimate Question 2.0 - Critical summary review - Fred Reichheld

New Year, New You, New Heights. 🥂🍾 Kick Off 2024 with 70% OFF!

70% OFF

Operation Rescue is underway: 70% OFF on 12Min Premium!

New Year, New You, New Heights. 🥂🍾 Kick Off 2024 with 70% OFF!

35 reads ·  4 average rating ·  14 reviews

The Ultimate Question 2.0 - critical summary review

The Ultimate Question 2.0  Critical summary review Start your free trial
We have not yet created a microbook based on this book

Be the first to know when the microbook is available and read it for free.

19 users requested this microbook

This microbook is a summary/original review based on the book: 

Available for: Read online, read in our mobile apps for iPhone/Android and send in PDF/EPUB/MOBI to Amazon Kindle.

ISBN: 1422173356, 978-1422173350

About the summary

Have you ever been asked, after purchasing a product or service, if you "would you recommend this product to a friend?" If yes, then your customer satisfaction was being evaluated using the NPS or Net Promoter Score. NPS has become an extremely popular methodology, adopted by companies like Google and Apple to measure its clients' successes. In his book, Fred Reichheld explains the concepts behind NPS and shows how it can help you grow your business. Also, you will understand how having a consumer-centric organization will help you achieve success. Want to find out how to use NPS to drive long-term growth in your business? Come with us!

Who wrote the book?

Fred Reichheld (1954) is a business consultant, bestselling author and co-founder of the NPS tool of management. Considered by many, as one of the leading consultants in the b... (Read more)

Start learning more with 12min

6 Milllion

Total downloads

4.8 Rating

on Apple Store and Google Play


of 12min users improve their reading habits

A small investment for an amazing opportunity

Grow exponentially with the access to powerful insights from over 2,500 nonfiction microbooks.


Start enjoying 12min's extensive library

Day 5

Don't worry, we'll send you a reminder that your free trial expires soon

Day 7

Free Trial ends here

Get 7-day unlimited access. With 12min, start learning today and invest in yourself for just USD $4.14 per month. Cancel before the trial ends and you won't be charged.

Start your free trial

More than 70,000 5-star reviews

Start your free trial

12min in the media