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Books by Darrel Rhea

Darrel Rhea is an eminent strategic design consultant who built his career around customer-focused strategic design research and design innovation. He has degrees in design and psychology and also produces and leads professional development seminars for senior executives on design innovation, design management, and design research.

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Making Meaning

Darrel Rhea

The marketing approach of the 20th century no longer works because customers’ expectations from the market have changed. In “Making Meaning,” Steve Diller, Nathan Shedroff, and Darrel Rhea share the findings of their research into the elements of sales that constitute meaningful customer experience. They identify the principles and processes of creating and delivering meaning.

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