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Books by Anthony W. Ulwick

He is the pioneer of Jobs-to-be-Done (JTBD) Theory and the inventor of Outcome-Driven Innovation (ODI), a breakthrough innovation methodology recognized by Harvard Business Review as a top business idea. He is the author of “What Customers Want” and “Jobs to Be Done,” both influential works on customer-centric innovation. With 12 patents and global recognition, his work has reshaped how companies approach innovation.

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Jobs to Be Done

Anthony W. Ulwick

In “Jobs to Be Done,” innovation pioneer Tony Ulwick distills over 25 years of deep experience into the most thorough, structured, and actionable guide to applying the Jobs-to-be-Done (JTBD) theory. As the creator of Outcome-Driven Innovation (ODI), Ulwick doesn’t just explain the JTBD theory; he provides a full end-to-end system, that transforms it into a repeatable innovation process capable of driving predictable business success.

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