What will you learn?
- • Placing customer in the center of business
- • The two NPS pillars
- • The steps to success
Have you ever been asked, after purchasing a product or service, if you "would you recommend this product to a friend?" If yes, then your customer satisfaction was being evaluated using the NPS or Net Promoter Score. NPS has become an extremely popular methodology, adopted by companies like Google and Apple to measure its clients' successes. In his book, Fred Reichheld explains the concepts behind NPS and shows how it can help you grow your business. Also, you will understand how having a consumer-centric organization will help you achieve success. Want to find out how to use NPS to drive long-term growth in your business? Come with us!
This microbook is a summary/original review based on the book:
Available for: Read online, read in our mobile apps for iPhone/Android and send in PDF/EPUB/MOBI to Amazon Kindle.
ISBN: 1422173356, 978-1422173350
You are only a few seconds away from changing your life!
Now you can! Enter your phone number to receive a SMS with the download link and test 12min for free.