Service Design - Critical summary review - Andy Polaine
×

New Year, New You, New Heights. 🥂🍾 Kick Off 2024 with 70% OFF!

I WANT IT! 🤙
70% OFF

Operation Rescue is underway: 70% OFF on 12Min Premium!

New Year, New You, New Heights. 🥂🍾 Kick Off 2024 with 70% OFF!

107 reads ·  4 average rating ·  2 reviews

Service Design - critical summary review

Service Design Critical summary review Start your free trial
Technology & Innovation and Corporate Culture & Communication
We have not yet created a microbook based on this book

Be the first to know when the microbook is available and read it for free.

14 users requested this microbook

This microbook is a summary/original review based on the book: 

Available for: Read online, read in our mobile apps for iPhone/Android and send in PDF/EPUB/MOBI to Amazon Kindle.

ISBN: 978-1933820330

Publisher: Rosenfeld Media

About the summary

We've all had bad experiences when using banks, insurers, and telephone companies services, haven't we? We often feel bad and lose patience with these services. But how to solve this problem? Service design has emerged as a way to design user-oriented services, seeking to find the best way to meet customer needs. One of the goals of service design is to design services that have the same appeal as the products we love. In "Service Design: From insight to implementation," the authors show us the best practices and tips for designing champions services. We live in the information and service age and learning how to design better services is a growing need in any organization. If you want to learn a little more about this, don't miss this microbook!

Start learning more with 12min

6 Milllion

Total downloads

4.8 Rating

on Apple Store and Google Play

91%

of 12min users improve their reading habits

A small investment for an amazing opportunity

Grow exponentially with the access to powerful insights from over 2,500 nonfiction microbooks.

Today

Start enjoying 12min's extensive library

Day 5

Don't worry, we'll send you a reminder that your free trial expires soon

Day 7

Free Trial ends here

Get 7-day unlimited access. With 12min, start learning today and invest in yourself for just USD $4.14 per month. Cancel before the trial ends and you won't be charged.

Start your free trial

More than 70,000 5-star reviews

Start your free trial

12min in the media